FAQ

PURCHASE FAQ

PROCESSING TIME


We operate on a made-to-order basis, meaning every jewellery piece is created one of a kind for you. All orders are generally packed & dispatched within 3 to 5 working weeks. Our acceptance of your order will take place when a confirmation email together with an assigned order number is sent to your registered email address with us, generally within 2 working days of your payment. Our craftsman starts production immediately once the order is confirmed.




ARE RUSH ORDERS AVAILABLE?


Rush orders may be available for certain designs or for items already in stock. If you have a tight date to meet and need to request for a Rush Order, please contact us as soon as possible so we can see what we can do to assist you!




WHAT PAYMENT METHODS ARE ACCEPTED?


We currently accept all major Credit Cards, Alipay, and bank transfers.




WHAT CURRENCY DO YOU ACCEPT?


We currently accept only United States Dollars.




ARE PRICES ON FRESHRECOLLECTION.COM SUBJECT TO CHANGE?


Prices on Fresh Recollection.com are subject to change without notice. Please expect to be charged the price for the Fresh Recollection merchandise you buy as it is listed on the day of purchase.




WHY ARE SOME ITEMS NOT MARKED ANY PRICES?


Some items are highly customizable. Jewellery items that are not marked any prices are usually bespoke items that vary greatly in prices depending on the centerstone material, centerstone size or ring finger size. If you are interested in one of these items, please message our Design Team in the contact box below to order.





GIFTING FAQ

CAN I INCLUDE A PERSONALIZED GIFT MESSAGE ?


Yes, you will be given the opportunity to create a personalized gift message on the checkout page. The message will arrive together with your gift package. Unless otherwise requested, the message will be signed under the name provided to us during checkout. Please limit the number of words to 25 words and refrain from using objectionable words, phrases and obscenities in your message. We reserve the right to remove any objectionable words, phrases and obscenities from your message.




IS THE FRESHRECOLLECTION RED RING BOX AVAILABLE FOR PURCHASE?


Yes, you can order any additional packaging with any purchase of Fresh Recollection jewellery products.





ENGRAVING FAQ

WHAT IS ENGRAVED ON A FRESH RECOLLECTION ITEM?


Every item is engraved with the Fresh Recollection brand in our signature font on the underside of the jewellery item.




IS PERSONALIZED ENGRAVING AVAILABLE?


Yes, Fresh Recollection is pleased to offer complimentary engraving services for most of our jewellery products. Your personalized engraving will be added with the standard Fresh Recollection engraving. Please message us prior to checkout to ensure personalized engraving is available for your item.

Items ordered on Fresh Recollection.com may be engraved with up to 3 letters for pendants and 15 characters including spaces for rings and bangles in our most popular serif style. Engraving is done in uppercase letters and engraved in the underside of the jewellery piece unless otherwise requested. Unfortunately, we cannot engrave punctuation other than underscore (“_”) or hyphen (“-”) on items ordered from our website. For additional options or information and assistance with custom engraving, please contact our Customer Service below.





DIAMONDS & GIA CERTIFICATE FAQ

WHAT SHOULD I CONSIDER WHEN PURCHASING DIAMONDS?


The more you know, the more easily you can distinguish between an ordinary stone and an exceptional one. Understanding the basics of the 4C’s (Colour, Clarity, Cut & Carat) as well as Fluorescence is a key on the subject of selecting and purchasing a diamond. A slight variation in its specifications can change drastically its value, its rarity and its quality. For more information, please refer to the Guide on 4C’s of Diamond Quality and Fluorescence Guide provided by GIA.




WHAT IS A DIAMOND CERTIFICATE?


A diamond certificate certifies the authenticity, integrity and grades of your diamond. Diamond certification is a process where an unbiased independent gem lab tests and assesses the quality of a diamond. The lab issues a written report about the diamond. Each report has its own number which is kept on file at the gem lab and a copy is sent back with the diamond. A GIA certified diamonds includes a microscopic laser inscription of their certification number on the outer edge of the diamond (i.e. at its girdle).




WHY GIA?


GIA (Gemological Institute of America) Diamond Certificate offers you the best grading and most protection for your special investment. The GIA is the most reputable laboratory out there and is in fact the founder of the Diamond 4Cs Grading that all the other laboratories are using. GIA prepares the strictest diamond certification out there. So, there is no question that the diamond grade on your certificate is the actual quality of your stone.




DO ALL PURCHASES COME WITH A GIA CERTIFICATE?


Only items that have marked “GIA Certified” come with a GIA Certificate. A GIA Certificate is only issued for a loose diamond or for the centerstone diamond of a jewellery item.




WILL THE GIA CERTIFICATE ARRIVE WITH MY ORDER?


Yes, if any of the items in your order is marked “GIA Certified”, the GIA Certificate will arrive together with your order.





CONFLICT-FREE FAQ

ARE FRESH RECOLLECTION DIAMONDS SUSTAINABLE?


We source diamonds predominantly from Licensed Sightholders who work with well-established and responsible mining companies. Fresh Recollection is committed to sourcing natural and precious materials in an ethical and sustainable manner. We have a zero-tolerance policy toward conflict diamonds, and source our diamonds only from known sources and countries that are participants in the Kimberley Process, in compliance with United Nations resolutions and WFDB guidelines.




WHAT IS THE KIMBERLEY PROCESS?


Established in 2003, the Kimberley Process is an international certification scheme that regulates trade in rough diamonds. Its goal is to prevent the flow of conflict diamonds, while helping to protect legitimate trade in rough diamonds. Today, participants actively prevent 99.8% of the worldwide trade. Learn more about it here.





CONTACT US

INQUIRIES & ORDERS

Couldn't find what you want? Have a new idea to the designs we have? Feel free to drop us a message and let us realize the design of your dreams for you! 

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